For New Patients
*** Please note that I am currently only accepting new teletherapy patients ***

Frequently Asked Questions

How does teletherapy work? is a secure platform that you can access using your phone, tablet or laptop as long as it has a camera and microphone.  I send you a link as an invitation, and you simply click on it and it takes you right to the virtual waiting room.  Once I bring you into the virtual room, we'll be able to see and hear each other in real time.  You can learn more about here

What can I expect at my first visit?

The first session will last about 50 minutes and will focus on gathering information about why you're seeking services and discussion of your goals for either the assessment or therapy process.know each other and planning treatment goals. We will go over the necessary forms and I will explain more about my approach to assessment and/or treatment. During the first session you may be asked questions about your symptoms, your relationships, your past experiences and your family history among other subjects. You will have a chance to ask any questions you'd like. I will work with you to figure out if this is a good fit for you. If not, I will do my best to to help you find a provider who is a better fit for your needs.

What is therapy like?

I typically start with weekly sessions.  As treatment progresses, I will work with you to decide when to decrease the frequency of sessions, usually to every other week or once per month.  Most people find that in order for therapy to feel useful, attending for 8-10 sessions is necessary.  Some people come to therapy for a year or two or longer, while others come for a few months, and return as needed for follow-up visits.  


Because each person has different issues and goals for therapy, therapy will be different depending on the individual.  In general, you can expect to discuss the current events happening in your life, your personal history relevant to your issue, and report progress (or any new insights gained) from the previous therapy session.  It is important to understand that you will get more results from therapy if you actively participate in the process.  

What is an assessment like?

The assessment or evaluation process typically takes places in four stages:

  1. Informational interview to obtain a history, review your concerns, discuss the reason for the evaluation, determine what testing needs to be done, and review informed consent and evaluation procedures.

  2. Testing may take place immediately following the interview, or may be scheduled for a later time.  The amount of time required will depend on the purpose for the exam, and typically ranges from 1 to 3 hours in total. 

  3. I will then score and interpret the tests, and write a report that integrates the information from the tests, interview, and other relevant sources of information.

  4. Once the report is completed, I will schedule a feedback session to provide you with a copy of my report, explain my findings, and answer any questions you might have.

Some of the tests you will take are designed to determine at what point specific tasks become more difficult for you, to help determine your relative strengths and weaknesses.  So some of them may seem very challenging, while others may seem very easy.  In order for me to give the most helpful feedback, it is important to put forth your best effort on all of them.

What about medication?

​It is well established that the long-term solution to mental and emotional problems and the pain they cause cannot be solved solely by medication. Instead of just treating the symptom, therapy addresses the cause of our distress and the behavior patterns that curb our progress.  You can best achieve sustainable growth and a greater sense of well-being with an integrative approach to wellness, which may or may not include medication.   I do not prescribe medication, but I can help you find a provider who does and, with your consent, coordinate your care with that provider.

Will you keep my information private?

Confidentiality is one of the most important components between a patient and a health care provider.  Successful therapy and assessment require a high degree of trust with highly sensitive subject matter that is usually not discussed with anyone but a psychologist or therapist.  I will provide a written copy of my Notification of Privacy Practices disclosure agreement and my Informed Consent forms during the first session, which states that the information you share in sessions will not be shared with anyone else.  There may be instances where you want me to share information or give an update to someone else, like another member of your healthcare team or family member.  By law, I cannot release this information without obtaining your written permission.  I have a release of information form that you can complete, which will allow me to do this.

However, state law and professional ethics require therapists to maintain confidentiality except for the following situations:

* Suspected abuse or neglect of children, adults, and elders, based on information provided by the client or collateral sources.

* If the therapist has reason to suspect the client is seriously in danger of harming him/herself or has threatened to harm another person.


I will discuss these limitations with you during your first session, as part of the informed consent process, and will be glad to answer any questions you might have.

JBW Psychological Services                

Jennifer Warkentin, Ph.D.

Phone: 781-693-3200

Fax: 844-439-7801